Raum für das Team

Customer centricity unlocks untapped potential by clearly identifying, capturing, and managing relevant customer touch-points. The goal is to align resources with tasks that create value for customers. This, in turn, fosters collaboration within teams as well as cross-functionally and across departments throughout the company.

In practice, teams within a company often face similar challenges. However, neither professional competence nor the quality of products and services are called into question. The issue lies elsewhere.

When asked what strengthens the team, what needs improvement, and what holds the team back, I often receive the following answers:

• That helps us: Team spirit, good collaboration, strong market reputation.

• What needs improvement: Collaboration within the team and across departments, clarity in strategy and planning, flow of information within the company.

• What holds us back: Too many internal meetings, excessive administration, overly detailed discussions.

First and foremost, I create enough space to systematically improve team dynamics – meaning how the team interacts, collaborates, and focuses on tasks that create value for the customer. Working on team dynamics is an ongoing process that, without a coach and a training plan tailored to the team’s needs, quickly withers away and is pushed aside.

It is worthwhile to create space for working on team dynamics and to use this space in a disciplined manner with professional guidance.

#ceam #ceamdynamic #clientcentric #coaching #ceadership