Privacy Policy 

 

Introduction

 

We ("we", "us", "our") take the protection of user data ("users" or "you") of our website and/or mobile app ("the website" or "the mobile app") very seriously and are committed to protecting the information that users provide us in connection with the use of our website and/or mobile app (collectively, "digital assets"). We commit to protecting and using your data in accordance with applicable law.

 

This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data using our digital assets ("the services") when you access the services via your devices.

 

Please read this Privacy Policy carefully and make sure you fully understand our practices regarding your data before using our services. If you have read this policy, fully understood it, and do not agree with our practices, you must discontinue the use of our digital assets and services. By using our services, you acknowledge the terms of this Privacy Policy. Continued use of the services constitutes your agreement to this Privacy Policy and any amendments thereto.

This Privacy Policy will inform you about:

 

• How we collect data

• What data we collect

• Why we collect this data

• To whom we disclose the data

• Where the data is stored

• How long the data is retained

• How we protect the data

• How we deal with minors

• Updates or changes to the Privacy Policy

 

What data do we collect?

 

Here is an overview of the data we may collect:

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• Non-identifiable and unidentifiable information that you provide during the registration process or that is collected using our services ("non-personal data"). Non-personal data does not allow us to deduce who provided it. The non-personal data we collect mainly consists of technical and aggregated usage information.

• Individually identifiable information, i.e., all information through which you can be identified or could reasonably be identified ("personal data"). Personal data we collect via our services may include information requested from time to time, such as names, email addresses, physical addresses, telephone numbers, IP addresses, and more. When we combine personal data with non-personal data, as long as they are combined, we treat them as personal data.

 

How do we collect data?

 

Here are the main methods we use to collect data:

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• We collect data using our services. Thus, when you visit our digital assets and use services, we may collect, capture, and store usage, sessions, and related information.

• We collect data that you provide to us directly, for example, when you contact us directly via a communication channel (e.g., an email with a comment or feedback).

• As described below, we may collect data from third-party sources.

• We collect data that you provide to us when you sign up for our services via a third-party provider like Facebook or Google.

 

Why do we collect this data?

 

We may use your data for the following purposes:

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• to provide and operate our services;

• to develop, customize, and improve our services;

• to respond to your feedback, requests, and desires, and to provide assistance;

• to analyze request and usage patterns;

• for other internal, statistical, and research purposes;

• to improve our capabilities for data security and fraud prevention;

• to investigate violations and enforce our terms and policies, and to comply with applicable law, regulations, or governmental orders;

• to send you updates, news, promotional material, and other information related to our services. For promotional emails, you can choose whether you wish to continue receiving them. If not, simply click on the unsubscribe link in these emails.

 

To whom do we disclose this data?

 

We may share your data with our service providers to operate our services (e.g., storing data via third-party hosting services, providing technical support, etc.).

 

We may also disclose your data under the following circumstances: (i) to investigate, detect, prevent, or take action against illegal activities or other misconduct; (ii) to establish or exercise our defense rights; (iii) to protect our rights, property, or personal safety and the safety of our users or the public; (iv) in the event of a control change at our company or one of our affiliates (through a merger, acquisition, or purchase (substantially) of all assets, etc.); (v) to capture, hold, and/or manage your data via authorized third-party providers (e.g., cloud service providers), as far as is reasonable for business purposes; (vi) to work jointly with third parties to improve your user experience. To avoid any misunderstanding, we wish to clarify that we may transmit or share non-personal data with third parties at our discretion or use it otherwise.

 

Blog and Forum

 

Please be aware that our services enable social interactions (e.g., posting content, information, and comments publicly and chatting with other users). We advise you not to post or share information that you do not want to make public. If you upload content to our digital assets or otherwise make it available as part of using a service, you do so at your own risk. We cannot control the actions of other users or members of the public who have access to your data or content. You acknowledge and confirm herein that copies of your data may still be retrievable even after deletion from cached and archived pages or following the creation of a copy/storage of your content by third parties.

 

Cookies and Similar Technologies

 

When you visit or access our services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analysis services ("tracking technologies"). These tracking technologies may enable third parties to automatically collect your data to enhance the navigation experience on our digital assets, optimize performance, and ensure a tailored user experience, as well as for security and fraud prevention purposes. For more information about cookies, we recommend the page https://allaboutcookies.org.

 

Exclusion of Advertising Services

 

Your data, especially contact details of all kinds or other personal data, will not be shared with advertising companies or advertising networks.

 

Where do we store the data?

 

Please note that we use global hosting and data cloud solutions. Our trusted partners and service providers are located around the world. For the purposes explained in this Privacy Policy, we store and process all non-personal data we collect in different jurisdictions. Personal data may be maintained, processed, and stored in the United States, Ireland, South Korea, Taiwan, Israel, and as necessary for the proper provision of our services and/or as legally required (as further explained below) in other jurisdictions.

 

How long do we retain the data?

 

Please note that we retain collected data as long as necessary to provide our services, to comply with our legal and contractual obligations to you, to resolve disputes, and to enforce our agreements.

We may correct, supplement, or delete inaccurate or incomplete data at any time at our discretion.

 

How do we protect the data?

 

The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data may be stored through data storage, databases, and the general applications of our hosting provider. The hosting provider stores your data on secure servers behind a firewall and provides secure HTTPS access to most areas of his services.

 

User Accepts Payments/eCom

 

All payment options offered by us and our hosting provider for our digital assets comply with the PCI-DSS (Payment Card Industry Data Security Standard) of the PCI Security Standards Council. This council is a collaboration of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card data (including physical, electronic, and procedural measures) by our shop and service providers.

 

Despite the measures and efforts taken by us and our hosting provider, we cannot and do not guarantee absolute protection and absolute security of the data you upload, post, or otherwise transmit to us or others.

 

For this reason, we ask you to set secure passwords and not to transmit confidential information to us or others that, in your opinion, could cause you significant or lasting harm if disclosed. Since email and instant messaging are not considered secure forms of communication, we also ask you not to transmit confidential information through these communication channels.

 

How do we deal with minors?

 

The services are not intended for users who have not reached the age of legal majority. We will not knowingly collect data from children. If you are not of legal age, you should not download or use the services and should not provide us with any information.

 

We reserve the right to request proof of age at any time so that we can verify whether minors are using our services. In the event that we become aware that a minor is using our services, we may deny these users access to our services and block them, and we may delete any data stored about this user.

 

Updates or Changes to the Privacy Policy

 

We may revise this Privacy Policy at our discretion from time to time, and the version published on the website is always current (see the "effective" note). We ask you to regularly check this Privacy Policy for changes. In the event of significant changes, we will post a notice on our website. If you continue to use the services after being notified of changes on our website, this will be considered your acknowledgment and agreement to the changes to the Privacy Policy and your agreement to be bound by the terms of these changes.

 

Contact

 

If you have questions about the services or the data we collect about you and its use, please contact us at contact@alpa-solutions.ch